Returns Policy

OFO is not obliged to accept returns if you change your mind. However, where OFO exercises its discretion to accept a return for change of mind, a re-stocking fee of AUD $100 will apply. Please also note:

• If the items need to be collected from your location, a shipping fee will be charged.
• If you wish to swap items, an additional shipping fee will be charged for dispatch of the replacement items (if being shipped to your location).

These fees do not apply to warranty returns or circumstances where you are entitled to a refund, exchange, or repair under the Australian Consumer Law (ACL). They apply only to change-of-mind returns which OFO elects to accept in its sole discretion.

1. Conditions for Change of Mind Returns (Subject to OFO’s Approval)

   • You must provide proof of purchase (receipt, credit statement, or invoice).
   • Products must be returned in their original packaging with all labels and instruction manuals included, unused and undamaged.
   • The product you are returning must still be carried by us (currently ranged).
   • You must return the product within 5 working days of purchase.
   • You bear all costs related to returning the product to us (shipping, insurance, etc.).
   • If OFO approves the return, an exchange, gift card, or refund may be offered at OFO’s discretion.
   • A non-refundable re-stocking fee of AUD $100 will apply for change-of-mind returns accepted by OFO.
   • If pick-up from your location is required, you will incur an additional shipping fee.
   • If you are swapping items, a shipping fee will apply to send the replacement item(s).

2. Warranty Returns & Australian Consumer Law You are entitled to a refund, exchange, or repair (as required by law) if the goods you purchased:

   • Have a fault you did not know about when you bought them.
   • Are not as described by the seller or in the advertisement.
   • Do not perform the job you were led to believe they would do.
   • Do not match the sample or specifications advertised.

   You are not entitled to a refund, exchange, or repair if you:

   • Cannot provide proof of purchase (for example, a receipt or bank statement).
   • Simply change your mind about the goods (e.g., wrong size or found them cheaper elsewhere).
   • Have voided or damaged the goods through misuse or mishandling.
   • Have not taken out your own transit insurance and the goods are damaged while being delivered by a freight company.

3. Refund of Shipping Costs

   • If an error is made by OFO concerning your order, or if goods do not match the specifications advertised, OFO will refund or issue a credit note for the goods and any applicable shipping charges.
   • Goods must be returned in the same order and condition in which they were dispatched by OFO.

4. Responsibility for Goods in Transit

   • Goods delivered by a third-party freight company: Shipping options and costs are shown at checkout and added to the cost of the goods. OFO does not accept liability for goods damaged in transit by a third-party carrier. OFO does not facilitate insurance on your behalf; if you wish to insure against transit damage, you must do so independently. OFO inspects goods thoroughly before dispatch to ensure quality, correct colour, and accurate specifications.
   • Goods delivered directly by OFO: Where OFO delivers goods directly (not using a freight company), OFO will take responsibility for any damage caused during transit and replace the goods to their original condition.

5. Original Packaging Requirement

   • All items must be returned in their original manufacturer’s packaging. We strongly recommend retaining your packaging for at least 10 working days from the date of purchase, should a return be necessary.

6. Restocking Fee

   • Where a return is accepted for change of mind, a restocking fee of AUD $100 will be charged.

Should you have any questions regarding this policy or require further assistance, please contact our customer service team.